Returns & Exchange
If the product you receive has manufacturer damage or defect, you may have it returned and exchanged on the condition that it is unused or unopened, and that there are no wears and tears on the packaging. The product must be returned in the same condition that it was delivered and received.
The product may only be returned and exchanged within three (3) days of delivery. Beyond this window, returns will no longer be valid for either refund or exchange, as factors like storage environment and handling may have compromised the product.
For individual products, sale or promo items are non-returnable and non-exchangeable.
To allow us to process your return or exchange, please provide along with the product your proof of purchase (receipt) and a short description of the damage or defect.
In the case of a valid return where the product is out of stock at the time of the request, it may be exchanged for another product of equal or higher value (for the latter, the difference must be paid by the customer).
Refunds may be requested if an exchange product is unavailable, subject to approval, after the product returned has been received and inspected. You will be notified via email of the approval or denial of your refund request.
If approved, the refund will be processed immediately and will be credited automatically via the same payment method used.
No refunds will be given for cash payments. Store credits in the amount paid will be given, which may be used for future purchases.
Delayed or Missing Refunds
Card-issuing banks may have varying turnaround times for the crediting of refunds. If your refund request is approved, you may contact your bank to check on the status of its crediting.
If you’ve contacted your bank and still have not received your refund, you may contact us here.