How much do you charge for deliveries?
A delivery fee of PHP 150.00 for Metro Manila will apply for orders below PHP 2,500.00.
FREE DELIVERY applies to orders amounting to PHP 2,500 and up.
How long do your deliveries take?
We offer next-day to 2 business days for all orders received by 5pm. Beyond that, your order will be processed the next day, and the delivery will be scheduled the day after or 2 business days from receiving your order.
When do you deliver?
We deliver Mondays to Saturdays, from 10AM to 5PM.
How do I order?
Place your order right here on our website. After finding the wines you want, add them to your online cart, check out, provide delivery and payment information, and wait for your wine to be delivered to you.
Is there a minimum amount for deliveries?
Yes, there is. The minimum order amount is PHP 500.00 before delivery fees.
Are you always open?
You can order from our website anytime you want. Processing and delivery, however, will follow our business hours.
What if I order outside your business hours?
If you order outside our operating hours, your order will be processed on the next business day and will be delivered on our 1-2 business day delivery schedule.
What modes of payment do you accept?
Visa, Mastercard, and JCB are accepted.
Bank transfer via BDO
Cash-on-delivery is also accepted. Please advise us if you will require change.
Can I order and have it delivered to someone else?
Yes, we do — wines make the perfect gifts, after all.
Kindly note that this option applies only to purchases made with online payments and not cash-on-delivery.
There’s a problem with my online payment. How do I fix it?
Contact us here to report any issues with payment.
I’m having problems ordering, and I don’t know if it went through. How do we sort this?
You’ll be notified via an email confirmation if we have received your order for processing.
If you didn’t receive an email, contact us here so we can assist you.
Are there discounts for big orders?
Yes we do.
Let us know what you want. Contact us here.
I’m looking for a wine brand that isn’t on your website. Who can I contact?
Let us know what you want and we just might be able to find it for you.
Contact us here.
What happens if I want to return an item?
All sales on vino.ph are final. Inspect your order carefully for any manufacturer damages or defects, as the sale will be considered final upon receiving.
Only wrongly delivered items may be considered for returns.